Job Description & How to Apply Below
This position acts as a key link between head office and on-site teams, providing hands‑on administrative and operational support while driving performance improvements across all locations.
Key Responsibilities:
Administrative & Operational Oversight:
Standardize and maintain administrative processes across all five retirement homes.
Provide hands‑on, on‑site support to Administrators and leadership teams during regular visits.
Ensure accuracy and consistency in documentation, reporting, and internal processes.
Maintain centralized records, policies, and operational documentation.
Compliance & Regulatory Support:
Conduct regular site audits and compliance reviews.
Ensure adherence to RHRA and other applicable Ontario regulations.
Support homes during inspections, licensing, and regulatory reviews.
Implement and monitor policy updates across all locations.
Financial & Performance Monitoring:
Analyze site‑level data including occupancy, staffing, and financial performance.
Assist with budgeting, expense tracking, and cost control initiatives.
Consolidate and review monthly reports across all homes.
Operational Support & Coordination:
Act as a liaison between head office and site leadership.
Support staffing coordination, scheduling systems, and HR documentation.
Assist with implementation of corporate initiatives and systems.
Monitor key performance indicators (KPIs) and support continuous improvement.
Communication & Leadership Support:
Coordinate regular meetings with site administrators (virtual and in‑person).
Ensure consistent communication of policies, updates, and expectations.
Support issue escalation and resolution across sites.
Travel Requirements:
Travel to retirement homes in Eastern Ontario is required (approximately once in every 3 weeks) or as needed.
Ability to spend multiple days on‑site as needed.
Valid driver’s license and access to a reliable vehicle required.
Qualifications:
Diploma or degree in Healthcare Administration, Business Administration, or a related field.
3–5+ years of experience in retirement homes, long‑term care, or healthcare operations.
Experience supporting or managing multi‑site operations is an asset.
Knowledge of Ontario retirement home regulations (RHRA) preferred.
Strong proficiency in MS Office (Excel, Word, Outlook) and administrative systems.
Key Skills &
Competencies:
Strong organizational and multitasking abilities across multiple locations.
Strong numerical and analytical skills with a keen eye for identifying gaps, inconsistencies, and areas for improvement.
Ability to interpret operational and financial data and drive corrective actions.
Excellent communication and stakeholder management skills.
Detail‑oriented with a strong compliance mindset.
Proactive, adaptable, and solution‑focused.
Working Conditions:
Based in Brampton head office.
Combination of office‑based work and on‑site travel.
Flexibility in schedule based on operational needs.
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