Commercial Accounts Representative

Who We Are  At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

What We Offer  Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Job Title  Commercial Accounts Representative
Responsibilities   Provide excellent customer service by assisting commercial clients with various procedures and requests in an efficient and timely manner, including through electronic communication channels (ie CMS, Repo Highway, Portal)
Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner
Coordinate administrative tasks for commercial vehicles, ensuring title management and/or eBusiness processes are completed in accordance with company procedures
Review vehicle status, including pre-sale mechanical or reconditioning work, winterization, de-decaling, are completed in line with SLAs
Review vehicle inspection data and ensure necessary declarations, disclosures, lights, and notes are accurate
Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary)
Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents
Process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems as required
Support National Commercial Account Managers and Representatives with other administrative tasks related to remarketing commercial vehicles
Must Haves   High School diploma or equivalent experience / education
1-2 Years’ of related experience in an administrative capacity
Tech-savvy, and comfortable using Google Suite
Strong customer service and communication skills
Excellent organizational skills with high attention to detail
Nice to Haves   

Experience with AMS, VTrace, and other OPENLANE systems
Bilingual (English/French) is an asset
Sound like a match?
Compensation  Hourly: $21.00 - $25.00
Equal Opportunity  OPENLANE is an equal opportunity employer and a drug-free workplace.

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