Bilingual Claims Administrator

Position: Bilingual Claims Administrator )
About Our Claims Team  Join our dynamic claims team as a Claims Administrator. We’re seeking an organized, customer‑focused professional who enjoys helping people and thrives in a collaborative environment. In this role, you will be the friendly voice our members and healthcare providers rely on for support with their claims questions and concerns.
Responsibilities   Provide outstanding support to plan members and healthcare providers via phone, email, and written correspondence.
Handle incoming and outgoing calls, respond to email inquiries, and provide accurate, timely information.
Assist claims processors with adjudication, enter new claims into our system (Magenta), and help resolve complex cases.
Organize incoming mail, validate coverage, document all interactions, and maintain an organized filing system.
Generate payments for approved claims and coordinate with Accounting; prepare denial notifications for members and providers.
Ensure all work meets PIPEDA and HIPAA requirements.
Process Morcare claims for iA and handle pending claims reviews.
Requirements   High school diploma or equivalent.
2–3 years of administrative experience.
Experience in the travel insurance industry.
Strong skills in Microsoft Office (Word and Excel).
Excellent written and verbal communication skills.
Excellent organizational abilities and time‑management skills.
Problem‑solving mindset and attention to detail.

Preferred Qualifications   

Experience with snowbird, expatriate insurance, or TPA services.
Cost containment or provider relations background.
Health, dental, or vision claims processing experience.
Knowledge of medical coding standards.

Experience with coordination of benefits or subrogation.
Familiarity with U.S. medical invoices and claims.
Benefits   Flexible hybrid work setup.
Comprehensive health benefits.
Employee assistance program.
Wellness spending account.
RRSP matching.
Minimum three weeks’ vacation (plus generous sick and flex days).
Tuition reimbursement.
Real opportunities for growth and skill development.
Inclusive, diverse workplace culture.
Leadership that genuinely cares about your success and well‑being.
Clear paths for both vertical and horizontal career growth.
We believe diverse backgrounds and perspectives make us stronger. We are an equal‑opportunity employer committed to creating an inclusive environment where everyone can thrive. If you need accommodations during the application process, our HR team is here to help.

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