Account Coordinator
Job Description & How to Apply Below
Account Coordinator
Location:
Brampton, ON
Hours:
Full Time,40 hours per week
Salary:
Up to CA $ 60,000.00 per annum (depending on experience)
Join a Growing Team in the Regulated Cannabis Industry
Are you organized, detail-oriented, and passionate about delivering exceptional customer service? Do you thrive in structured environments where compliance and quality matter most?
We are looking for a motivated Account Coordinator to join our Commercial team. In this role, you will play a vital part in supporting domestic and international sales operations, acting as the key link between our clients and internal teams while upholding strict regulatory standards. If you enjoy variety, working cross-functionally, and contributing to smooth business operations, this could be the perfect role for you.
About Us:
At Curaleaf International, we're not just participating in the cannabis industry-we're leading it.
As part of the world's largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
Curaleaf Clinics:
Curaleaf Clinic is the largest medical cannabis clinic in the UK and remains one of the highest rated services. Offering consultations for a range of conditions where there is evidence for the use of medical cannabis, Curaleaf Clinic is dedicated to improving access to medical cannabis for patients.
Our Vision:
To shape the future of cannabis through our commitment to research and product excellence
Our Mission:
To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values:
Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession,One Curaleaf
What You'll Do
Client & Account Support
Be the first point of contact for all client inquiries, delivering timely, accurate, and professional support
Assist with new client onboarding, including document collection and account setup coordination
Maintain precise and organized records of client contracts, purchase history, and regulatory files
Support the preparation of sales reports, presentations, and performance reviews
Sales & Order Management
Process, verify, and manage all orders in strict compliance with regulatory requirements
Monitor inventory levels and coordinate closely with supply chain and logistics teams to confirm delivery timelines
Track orders from start to finish, keeping clients informed of progress every step of the way
Support finance processes including invoicing, credit notes, and purchase order reconciliation
Compliance & Documentation
Ensure all activities and records fully meet Health Canada and EU-GMP standards
Maintain auditable records of orders, shipping documents, and client communications
Assist in preparing export documentation such as Certificates of Analysis (CoAs) and required permits
Internal Collaboration
Work alongside the Quality Assurance team to verify product compliance prior to shipment
Partner with Sales, Marketing, and Management teams to support campaigns and business growth
Provide administrative support including meeting coordination, correspondence drafting, and report maintenance
What You Bring
Post-secondary education in Business Administration, Commerce, or a related field
1-3 years of experience in account coordination, sales support, or customer service - experience in cannabis, pharmaceuticals, or other regulated industries is highly valued
Solid understanding of end-to-end sales processes and order management
Familiarity with Health Canada Cannabis Regulations and EU-GMP standards is considered a strong asset
Proficiency in Microsoft Office Suite (especially Excel) and experience with CRM/ERP systems
Key Skills & Attributes
Exceptional organizational skills and a sharp eye for detail
Excellent written and verbal communication abilities
Proven ability to multitask and prioritize work in a fast-paced environment
Proactive problem-solving skills and a commitment to customer satisfaction
A collaborative mindset with the ability to work effectively across departments
The Perks
Competitive Salary - Get rewarded for your hard work.
Excellent Holiday Allowance - Time to recharge is vital
On-site Parking - free parking
Why Join Us?
You will work in a dynamic, industry-leading environment that values integrity, compliance, and growth. We offer opportunities to develop your skills within the regulated sector and work alongside dedicated professionals committed to quality and excellence.
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