Lead Consultant CX Strategy

Position: Lead Consultant for CX Strategy at NiCE
Elevate your career as the Lead Business Consultant within NiCE's Value Realization Services. Focus on transforming contact center operations while maximizing ROI and customer satisfaction.

In this strategic consulting role, you will oversee customer business cases, ensuring optimal adoption and benefits from NiCE solutions. With over eight years of experience needed, your unique blend of consulting expertise and operational knowledge will be critical in guiding customers. You will work collaboratively across departments and engage with senior stakeholders to drive impactful consulting projects.

Key Responsibilities:

• Deliver business improvement projects with measurable outcomes

• Create business cases that highlight product value

• Manage stakeholder relationships and engagement throughout projects

• Oversee the alignment of consulting programs with product initiatives

• Secure buy-in from diverse stakeholders

Requirements:

• 8+ years in CX strategy or contact center transformation

• Proven track record in delivering business value through technology

• Strong analytical skills and data-driven mindset

• Experience with NICE Interaction Analytics is required

• Familiarity with AI and automation tools highly preferred

Make a lasting impact on customer success with your strategic consulting expertise at NiCE.
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