Dealer Operations Manager

Elevate dealership performance as a Dealer Operations Manager with Nissan in Brampton, ON. This role focuses on customer experience, revenue generation, and operational support in a hybrid working environment.

In this full-time position, you will work closely with dealerships, acting as Nissan’s primary liaison on vehicle sales. Your expertise in sales processes and customer satisfaction will drive the execution of Nissan Sales & Service Way guidelines while enhancing dealership operations. You'll be expected to analyze performance metrics and support dealerships in improving their results, facilitating effective marketing strategies and initiatives.

Key Responsibilities:

• Deliver exceptional customer experience through Nissan’s standards

• Analyze Dealer Voice of Customer KPI trends

• Implement strategies for revenue growth and inventory management

• Support dealers on program enrollments and operational efficiency

• Review financial statements to enhance dealership profitability

Requirements:

• University degree preferred, 5+ years business experience

• 2+ years in automotive industry role

• Strong consultancy skills and Microsoft Office proficiency

• Excellent verbal and written communication abilities

• Ability to manage customer satisfaction and performance metrics

Drive innovation and dealership success with Nissan as a pivotal Dealer Operations Manager in Brampton.
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