At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description We are seeking a Vendor Program Consultant to join our Casualty Claims Vendor Management team. This role serves as a subject matter expert for vendor management processes and is responsible for overseeing vendor performance, operational effectiveness, and customer experience outcomes. As a key member of a growing and highly visible team, you will collaborate with internal stakeholders, external vendor partners, procurement teams and business leaders to support the ongoing expansion and optimization of our casualty vendor program.
This position offers an excellent opportunity to build industry relationships and influence strategic decisions and develop leadership capabilities within a rapidly evolving environment.
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Designation:
Remote
Benefits to joining Allstate Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Exposure to senior business leaders, key stakeholders, and strategic vendor partners. Be part of a growing team focused on supporting Claims through business transformation and industry change. Play a key role in expanding vendor partnerships and shaping the future vendor strategy. Collaborate with procurement, operations, and claims leadership on high-impact initiatives.
Key Responsibilities- Serve as the business lead and subject matter expert for vendor management processes within Casualty Claims Operations.
- Monitor and oversee vendor performance to ensure service level agreements, customer experience standards, and operational expectations are consistently achieved.
- Develop, maintain, and report on vendor performance metrics, scorecards, and operational results.
- Build and maintain strong relationships with external vendors and internal business partners.
- Lead and manage change management initiatives across multiple operational areas, including vendor onboarding and offshore engagement activities.
- Partner with vendors on workforce planning and resource management to support demand forecasts and maximize operational efficiency.
- Coordinate vendor audits, reviews, and compliance activities to ensure adherence to contractual obligations, regulatory requirements, and operational standards.
- Manage multiple initiatives simultaneously while balancing day-to-day operational priorities.
- Review and address internal and external escalations related to vendor performance and service delivery.
- Conduct regular business reviews with vendor partners to identify…
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