Business Services and Client Relations Manager

Location:

Brampton, Ontario Duration:
Permanent (Full-Time) Level: Management (Business Services & Client Relations)

About the Role:

Join Seed Nano Tech International, a Brampton-based technology and research-commercialization company, as Business Services and Client Relations Manager. You'll oversee client relationships, business operations, and administrative functions supporting the company's consulting, research commercialization, and technology-development activities, working closely with senior management, clients, financial institutions, and partner organizations.

• Plan, organize, direct and evaluate business-service and client-support operations
• Develop and implement procedures for client onboarding, inquiries, complaints, and service follow-ups
• Manage relationships with clients, vendors, financial institutions, consultants and business partners
• Prepare operational plans, service proposals, quotations, reports, presentations and correspondence
• Coordinate client projects, contracts, meetings, deadlines and follow-up activities
• Monitor service quality and client satisfaction, recommending corrective actions as needed
• Support management with budgets, purchasing, invoicing, expense monitoring and financial documentation
• Ensure business activities comply with company policies, contractual requirements and applicable regulations
• Assign duties, provide guidance and monitor the work of administrative staff and co-op students
• Assist with staff training, performance monitoring and resolution of operational problems
• Represent the company at business meetings, networking events and partner discussions
• Maintain accurate and confidential client, financial, employee, vendor and corporate records

• Master's degree in management, business administration or a closely related field
• Bachelor's degree or college diploma in business, finance, management or a related discipline
• Several years of progressive experience in banking, financial services, business services, customer relations or professional administration
• Knowledge of financial compliance, internal policies, record management and business transactions
• Strong proficiency in Microsoft Excel, Word, PowerPoint and general business-management systems

• Excellent communication, analytical, organizational and problem-solving abilities
• Demonstrated ability managing corporate clients and maintaining long-term business relationships
• Ability to manage confidential information and work effectively with culturally diverse clients and partners
• Comfortable coordinating across departments and providing client-centered solutions
• Professional, adaptable, and collaborative in a fast-paced business environment

• Previous experience in relationship management, banking, consulting or technology-based professional services
• Experience representing an organization at business events or meetings
• Ability to communicate in English and additional languages such as Nepali or Hindi
• Experience supporting emerging-technology, research or innovation-focused organizations

Job Category:
Business Services Management Job Type: Full-Time, Permanent (30 hrs/week)

Job Location:

Brampton, Ontario Compensation: $20.00/hour