Program Lead- Asset & Vendor Management

Program Lead
- Asset & Vendor Management
Service Delivery Management Brampton , Ontario 10243 Jul 23, 2026

The Senior IT Asset Management Program Lead will design, develop, implement, govern, and continuously improve a mature ITAM program across the full asset lifecycle.

This is a senior, governance-focused role — not a coordinator-level position. The successful candidate must be able to assess current-state gaps, develop future-state processes, strengthen governance, and drive measurable program maturity.

• Design, develop, implement, and continuously improve ITAM governance frameworks
• Create and maintain policies, processes, procedures, standards, and operating controls
• Develop governance guardrails covering request intake, approval checkpoints, lifecycle ownership, procurement review, renewal oversight, unauthorized technology prevention, and compliance monitoring
• Identify ITAM process gaps and recommend improvements
• Operationalize ITAM best practices aligned with IAITAM principles

• Lead and improve HAM processes across the full asset lifecycle
• Develop HAM strategies, policies, and standard operating procedures
• Support lifecycle activities: acquisition, deployment, inventory tracking, reservations, refresh planning, offboarding, RMA, disposal, and retirement
• Ensure hardware asset records are accurate, complete, and maintained
• Support physical asset audits and remediation of data gaps

• Lead and improve SAM governance and operations
• Develop SAM strategies, policies, and standard operating procedures
• Support software lifecycle activities: license reconciliation, entitlement validation, harvesting, reclamation, redeployment, true-ups, retirement, and audit readiness
• Identify unused, underused, or unauthorized software and recommend spend reduction opportunities
• Ensure compliance with license agreements, product use rights, and vendor requirements

• Support and improve ITAM operations within Service Now, including HAM, SAM, Hardware Asset Workspace, CMDB, Service Catalog, asset lifecycle workflows, requests, offboarding, automation, and reporting
• Improve asset visibility, workflow efficiency, and data accuracy
• Document and improve processes tied to Service Now ITAM workflows

• Develop and maintain ITAM compliance practices and controls
• Support audit readiness across hardware, software, contracts, warranties, and maintenance agreements
• Conduct or support internal audits covering physical assets, software licenses, contract compliance, inventory accuracy, and vendor records
• Monitor unauthorized software and unmanaged technology usage
• Identify and remediate asset, licensing, and compliance gaps

• Support end-to-end procurement activities for IT assets, software, and services
• Assist with purchasing strategies and procurement documentation (sole-source docs, tenders, RFPs, RFQs, renewals)
• Track and manage vendor contracts, maintenance agreements, subscription agreements, and renewals
• Establish and monitor vendor KPIs and SLAs; elevate performance issues as needed
• Partner with Procurement, Finance, Legal, IT, and business stakeholders to ensure compliance

• Develop and maintain financial management processes for ITAM
• Support reporting on budgeting, forecasting, capital management, TCAA, total cost of ownership, lifecycle costs, and cost optimization
• Compile, analyze, and present asset, financial, compliance, and vendor data to stakeholders

• Act as senior subject matter expert across…