Coordinator Payment Processing

Job Description
Coordinator Payment Processing

Public Works – Operations Support

Status: 1 Regular Full-Time Position

Salary Range:  $75,696 to $94,621 per annum plus benefits

Hiring Range:  $75,696 to $85,159 per annum plus benefits

Location and Work Mode:  2 Copper Road, Brampton  -  Hybrid see below for more details about this work mode

Hours of work:  35 hours per week

The Role

Reporting to the Supervisor, Account Management and Payments, the Coordinator, Payment Processing is responsible for ensuring the accuracy and integrity of payment transactions within Peel Region’s water billing systems. This role plays a critical part in reconciling financial data across multiple systems and identifying discrepancies to support accurate financial reporting and excellent customer service.

The Coordinator serves as a subject matter expert and key point of contact for payment-related inquiries, including chargebacks, refunds, and electronic payment processing.

What you will do in this role

Reconcile and analyze payment transactions on a daily, weekly, and monthly basis across water billing systems, financial records, internal and external payment channels, and online payment portals.

Investigate and resolve discrepancies including duplicate payments, chargebacks, underpayments, over payments, and allocation errors.

Maintain accurate and compliant documentation of payment transactions in line with internal policies, accounting standards, and regulations.

Collaborate with internal teams (Finance, Billing, Access Peel, IT) and external partners (financial institutions, payment processors, vendors, and customers) to resolve issues efficiently.

Act as a primary point of contact for electronic payments, refunds, debit authorizations, and chargeback inquiries.

Prepare reconciliation reports, variance analyses, and payment summaries to support decision-making and financial oversight.

Support monthly and year-end financial close processes, including audits and reconciliations.

Recommend and support process improvements to enhance payment accuracy, controls, and efficiency while reducing financial risk.

Address customer inquiries related to payment issues and work closely with customer service teams to ensure timely resolutions.

Monitor online payment system performance and elevate issues or anomalies as required.

Provide training, guidance, and feedback to team members when needed.

Serve as backup support within the team to maintain continuity of operations.

Prepare and submit journal entries and accruals.

Act as the primary contact during the Supervisor’s absence and perform other duties as assigned.

What the role requires:

Post‑secondary education (degree or diploma) in Finance, Business, or a related field, with a minimum of three (3) years of relevant experience (or an equivalent combination of education and experience).

Strong knowledge of accounting principles and financial reconciliation processes.

Proficiency with Microsoft Office and financial systems such as People Soft Financials.

Demonstrated problem‑solving and analytical skills, with the ability to troubleshoot complex financial discrepancies.

Strong organizational skills and the ability to manage competing priorities and meet deadlines.

Excellent communication skills, with the ability to clearly convey financial information to diverse audiences.

A strong customer service focus and ability to build effective working relationships with internal and external stakeholders.

Ability to work both independently and collaboratively in a team environment.

Strong financial analysis and reporting skills, including the ability to interpret trends, identify risks, and provide actionable insights.

A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third‑party background checks will not be accepted).

Nice to Have

Experience with CCBCS (Customer Care & Billing System).

Familiarity with RBC Express/Edge or similar banking platforms.

Experience working with online payment portals and electronic payment systems.

Experience supporting audits and financial controls in a public sector or utility environment.

Perks That Make Work Fun (and Your Life Easier)
At Peel…