Wealth Operations Officer III

TD Wealth Operations Officer III

Hours:

37.5

Line of Business: TD Wealth

Salary: $47,200 - $66,600 CAD

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery and support process improvement initiatives
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner

• Complete assigned workload to meet SLA requirements for service and productivity
• Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
• Actively review internal processes / activities and provide ideas for process improvement
• Investigate and elevate non‑standard or high‑risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti‑Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
• Ensure the timely communication of issues / points of interest
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up‑to‑date about the status / progress of projects and / or all relevant or useful information related to day‑to‑day activities
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and / or externally

• Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions
• Transactions and activities require working knowledge across a function specific product shelf, processes or systems and where transactions could be characterized by moderate to high volatility
• Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
• Transactions are characterized by moderate risk/financial impact
• Low to moderate decision‑making authority within defined parameters
• Identifies and resolves issues within authority on processes or transactions or escalates internally as required
• Generally interacts with internal partners and/or external clients for functions performed; may provide process / policy guidance to others (e.g., within team, internal partners)
• Focus of work spans from daily, weekly to monthly activities
• Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
• Generally reports to a Team Manager

• Undergraduate degree/ college diploma preferred and/or
• 1+ years relevant experience

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.