Bilingual Digital Fraud Officer

Job Description

What is the opportunity?

As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.

What will you do?

• Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
• Use analytical techniques to break apart complex, evolving fraudulent activities and trends
• Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
• Accurately prepare required documentation for online investigations
• Take ownership, accountability for the resolution of escalated online fraud concerns
• Use in-depth fraud knowledge and related problem‑solving skills to identify and take action on potentially fraudulent transaction/activity

What you need to succeed?

Must- have:

• Previous fraud experience
• Professional and courteous phone manner
• Strong decision making skills
• Strong keyboarding skills
• Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays
• Bilingualism (English and French) is nice to have, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

• Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Opportunities to take on progressively greater accountabilities

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control