Community Business Banking Officer

Description

Job Type: Full time

Target Salary Range: $55,000 - $60,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This job posting is for an existing vacancy

Scopeof Position

The Community Business Banking Officer (CBBO) is the lead role involved in outbound, banker-initiated contact of members/clients using in branch renewal lists, branch and marketing lead lists for Personal and community small business members/clients. The focus of this role is to contact and meet with designated members/clients in an effort to understand and meet their overall day to day banking and cash management needs, consolidate share of wallet and refer to more senior bankers as required.

Sales are driven by appointments generated from the pro-active calling and up selling of referrals that have been provided by other sales professionals.

CBBOcontributetomeetingteamsalesplanandrelatedactivitiesthrougheffectiveassessmentofmembers/clients’financial needs.

Providesproductandservicesolutions(ofmediumtohighcomplexityinbothcreditandinvestment) througheffectiveinterviewingandprobing,deliveringfinancialadvicedesignedtosatisfythemembers/clients’totalfinancialneeds.

Recognizesandactsonreferralsandsalesopportunitiesandmaintainsrelationshipswithbusinesspartnerstooptimizebusinessopportunitiesandreferrals.

Major Responsibilities

• Meetsalestargetsbydeliveringproductsandservicesthatputsthemembers/clients’needs first
• Proactively promote/sellanddeliverafullrangeofbankingproductsandservicestomeetourmembers/clients’needs
• Followsalesandservicemodelbyattendingandactivelyparticipatinginbranchmeetings,huddles,initiativesandcampaigns
• Maximizessalesopportunitiesbyusingeffectivesalesinterviewingskillsthatuncoverlongertermfinancialmembers/clients’needs
• Providefinancialadvicetomembers/clientswithinvestment/creditneedsrequiringmoderatefinancialsolutions,using
  
  Alterna’sfinancialcalculators
• Acquireandreferpotentialhighvaluemembers/clients’relationshipstoIAs,SMEandexternalpartners
• Maintainaworkingknowledgeandunderstandingofallproductsandservicesweofferandkeepuptodatewithproceduralchanges.
• Understandandapplyrisk-basedpricingmodelsanduserationalpricingdiscretiontoensureeverycustomerisprofitable.
• Usessalesandservicetoolstosupportmembers/clients interactions(i.e.Excel,Financial Calculators,STARS)
• Developandimplementaproactivemembers/clientscallplan
• Followthroughonselfgeneratedsalesandretentionleads
• Followthroughonreferralsfromotherinternalstaff
• Identifyandsetpersonaldevelopmentplanandcompleteactivitiessetinplan
• Activelyparticipateinregularcoachingsessions
• Compliantwithantimoneylaunderingguidelines
• Performotherdutiesasassigned
• Meetscontactcommitmentsasdefinedbysalesplan
• Meetssalesobjectiveasdefinedbysalesplan
• Satisfies members/clientsshortandlongertermfinancialneedsofmembers/client
• Identifyanddulynoteanyexceptionstopolicyandprocedureswhenrecommendingapprovalforcredit

QUALIFICATIONS

Education/Certification/Experience

• Postsecondaryeducationcombinedwith3yearsrelatedexperienceinafinancialinstitutionoranequivalentcombinationofeducationandexperience
• Proventrackrecordinsales
• CSCorIFICcourseanasset
• Aspartofcontinuingeducationenrolledin Financial Planningorothersimilartypeprograms
• Experienceinprovidingcreditsolutions

Knowledge/Skills

• Detailedworkingknowledgeofinvestmentandgoodknowledgeoflendingandmortgagessufficienttoanalyzemembers/needs,explainfeaturesandbenefitsandplacetheproductforthemembers/clients
• Soundknowledgeofvariouscomputerapplicationssuchas Excel,Wordetc
• Goodknowledgeofthesalesprocessandstrongcommunicationskillstointervieweffectivelytouncovermembers/clients’needs
• Good problem-solvingskillssufficienttoidentify,analyzeandresolvecomplexmembers/clients’issues/problems
• Solidnegotiationskillstodealwithmembers/clients’solutionsandsales

COMPETENCIES

• Members/clients/Client Centricity-Buildspositivemembers/clients relations
• Continuous Learning&Agility-Seekstoimproveandmaintainpersonaleffectivenessinhighdemandsituations
• Teamwork-Contributespositivelyasateammembers/client
• Achievement…