Front Desk Host

Work Hours:

On call as needed

Employment Type:

Contract Part Time Hourly - 3 months with the potential for extension (Existing Vacancy)

Number of Vacancies: 1

Anticipated

Start Date:

September 1, 2026

Final date to receive applications:
August 30, 2026 at 5:00pm

Front Desk Host provides support to ensure a smooth and welcoming experience for all guests. The role involves coordinating daily operations at the front desk, assisting visitors, and supporting site activities. It requires maintaining effective communication with guests and team members and helping to ensure a safe and organized environment. The position also contributes to the overall efficiency of site operations.

Front Desk Host performs a variety of tasks to support the day-to-day functioning of the facility.

• Maintain an Account Holder relationship with a set portfolio of groups, managing all communication from initial booking to post-visit follow-up, including virtual and in‑person information sessions, to ensure all guests have an enjoyable experience at Cedar Glen
• Welcome guests upon arrival and check them in by confirming numbers and dietary information, completing paperwork, collecting room assignment sheets, and gathering additional details or special requests, while ensuring any last‑minute needs are communicated to relevant departments and appropriate arrangements are made
• Check in regularly with guests during their stay and provide support throughout their visit, responding appropriately to any questions, needs, or issues as they arise
• Deliver a community meeting and meal speech to each group on arrival, introducing them to the site, explaining emergency procedures, and providing guidelines and relevant information pertaining to their stay
• Provide support to various departments, including Food Service, Maintenance, and Housekeeping, as it pertains to a group’s visit, which may include vacuuming or mopping, spot cleaning washrooms and meeting rooms, restocking paper products, supplies, and equipment, delivering snacks, and restocking beverage stations where necessary
• Ensure Health & Safety procedures, including Covid‑19 guidelines, are adhered to, and share duties with the staff team to keep the site clean, organized, and safe
• Be responsible for group departure and check‑out by collecting room keys and payment, tidying spaces and bedrooms used, and returning equipment such as AV carts and flip‑chart stands
• Be responsible for end‑of‑day lock‑up, including turning off lights, adjusting heat, closing windows, and locking all doors
• Perform other duties as assigned

• Completed or in the process of completing Ontario Secondary School Diploma (OSSD) or equivalent experience
• Current Standard First Aid and CPR‑C certification required for the duration of the contract
• Experience working in a customer service environment
• Demonstrated ability to work with reduced supervision and collaborate as part of a team to prioritize and complete tasks
• Well‑developed interpersonal and relationship‑building skills with the ability to establish rapport and communicate effectively with members, staff, and volunteers
• Available to work flexible hours including evenings and weekends
• Commitment to diversity, equity, inclusion and building a sense of belonging
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA
  
  Competencies:
  
  Accountable, Relationship‑Builder, Improvement‑Orientated, Team Player & Leader, Equity and Wellbeing Promoter

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialised people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2

SLGBTQIA+ communities.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada.