Senior Manager, Solution Delivery

Req

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre, and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

The Senior Manager has direct reports that may include Project Coordinators, Project Managers, and Senior Project Managers. The Senior Manager has overall accountability for the management and delivery from Day 1 through Closeout of projects within the team, and is responsible for coaching, training, and development of team members. The Senior Manager also serves as an escalation point, providing insight and strategic guidance that improves project success.

This includes leadership on PMO-led transformation initiatives and collaboration with external stakeholders on key transformation initiatives. Finally, the Senior Manager ensures the team can effectively adjust to new business demands, technologies, and customers’ realities.

Key Responsibilities

Provide coaching support to staff on projects, including leading escalations

Conduct objective performance reviews with staff

Manage, track, and ensure progress against project management team objectives

Ensure teams adhere to project management best practices

Provide development plans and career path support

Facilitate team meetings and project reviews with staff regularly

Manage relationships with key stakeholders (CDM, Sales, Executives, etc.) from a project perspective

Ensure project management tool updates and audit compliance

Communicate regularly with leadership on status of business and key weekly priorities

Create and customize clear communications with teams regarding business decisions and organizational or team changes

Collaborate with team on strategies and execution

Participate in HR and team administration duties

Key contributor to all project management-related transformation initiatives

Support team members through changes (organizational, tool, processes, etc.)

Provide leadership to project delivery teams and serve as the main interface to client senior executives and Bell executives as required

Critical Qualifications

Significant experience in a client‑facing delivery role, leading complex, large‑scale, multi‑site teams

Experience driving and supporting change management initiatives in sizeable environments

Experience managing financials and aggressive timelines (full P&L, budgets, timelines, project milestones)

Proven track record of leading a large, diverse, geographically dispersed team and instilling shared purpose and delivery performance

Clear, open, and effective communication skills with strong facilitation and conflict resolution abilities

Self‑starter with demonstrated initiative, enthusiasm, and energy

Excellent interpersonal, relationship‑building, and leadership skills

Strong team player who fosters a collaborative environment

Demonstrated coaching/mentoring experience and skills

Solid management experience working effectively in direct and virtual teams

Proven advanced project management experience and results

Excellent problem‑solving and strategic thinking with ability to work with ambiguity

Excellent analytical, presentation, and communication skills (verbal and written)

Ability to work under pressure in a fast‑paced, deadline‑driven environment

Solid business acumen and knowledge of business practices and processes

University degree or equivalent business experience

PMP certification mandatory

Agile methodology knowledge is an asset

Adequate knowledge of French required for positions in Quebec

Benefits and Compensation
Bell offers a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of employees and their families. Eligible employees receive medical, dental, vision, and mental health benefits that can be tailored to their needs. Employees also enjoy a 35% discount on Bell services and access to exclusive partner offers. Bell is dedicated to fostering an inclusive and accessible workplace where all team members feel valued, respected, and supported.

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