Operations Manager

Who We Are

Metrie is North America’s largest manufacturer and distributor of interior millwork, producing and delivering the interior finishings that help transform houses into homes. For nearly 100 years, we’ve grown our footprint and industry leadership while staying true to our founding family’s commitment to craftsmanship, product excellence, and an exceptional customer experience. You’ve likely seen our products featured on HGTV, Style at Home, House & Home, or showcased by top design influencers.

At Metrie, you’re more than a number — you’re part of a team that values learning, ownership, and belonging. We’re committed to building a diverse, inclusive workplace where people feel empowered to do their best work every day.

The Operations Manager is responsible for leading daily warehouse operations with a strong focus on safety, continuous improvement, team development, and customer experience. This role also includes a high‑impact strategic initiative: leading the expansion of our facility to support full exterior door shop capabilities — a major step in strengthening our product offering and operational capacity.

Reporting Relationship &

Location:

This role reports to the Regional Operations Manager – Eastern Canada and is based in our Halton Hills, Ontario location.

• Lead and oversee day‑to‑day warehouse operations including shipping, receiving, inventory control, door shop and facility/equipment maintenance.
• Ensure team members are fully trained, supported, and meeting daily/weekly performance targets.
• Manage onboarding, new‑hire check‑ins, and annual performance reviews.
• Partner with regional leadership to set budgets, track KPIs, and communicate performance updates.
• Maintain a safe, clean, and compliant work environment aligned with provincial, state, and federal regulations.
• Execute operational plans and uphold Metrie Standard Best Practices; collaborate with Ops Excellence on new systems, processes, and improvement initiatives.
• Work closely with Sales Operations and Sales teams to meet customer service and quality expectations.
• Promote a positive, inclusive culture rooted in Metrie’s values — driving engagement, retention, and continuous improvement.
• Identify and develop high‑potential talent for future leadership and cross‑functional roles.
• Build and maintain strong carrier and vendor relationships.
• Oversee vendor selection and performance for facility, equipment, and maintenance services.
• Lead cycle counts and physical inventory processes; implement projects to improve accuracy and efficiency.
• Ensure compliance with all regulations related to people, operations, safety, and fleet management.
• Regularly review and analyze profit and loss (P&L) statements to ensure financial performance aligns with business objectives and proactively implement strategies to meet or exceed annual budget targets.

• Assessing current facility layout and operational flow
• Designing production processes for door machining, assembly, and finishing
• Coordinating with contractors, vendors, and internal stakeholders
• Creating staffing plans, training programs, and workflow standards
• Ensuring seamless integration of the new door shop into existing operations

• Bachelor’s degree in a related field or equivalent experience in manufacturing, production, or distribution
• 5+ years supervisory or managerial experience
• Strong knowledge of warehousing, logistics, operations, transportation, and supply chain principles
• Proven ability to lead, motivate, and develop teams
• Excellent communication, customer service, and organizational skills
• Demonstrated ability to manage change, improve processes, and interpret performance metrics
• Experience with full staffing lifecycle (hiring, performance management, promotions, terminations)
• Lean or continuous improvement experience; ability to manage multiple projects and priorities
• Intermediate proficiency in Microsoft Office; SAP or WMS experience preferred
• Ability to read and analyze operational reports (P&L, budgets, inventory, labor, turnover, engagement, expenses)
• Knowledge of millwork or Metrie products is an asset