On-Site Customer Service Manager

Take charge as an On-Site Customer Service Manager in retail, overseeing daily operations and managing a dedicated team. Drive performance while addressing customer needs right where it matters.

This role involves ensuring excellent service for customers with 1-2 years of retail management experience. You will supervise 5-10 staff members, handle customer inquiries and plan daily operations effectively. Your insight into market research will play a key role in maintaining competitive edge and achieving sales goals.

Key Responsibilities:

• Oversee and manage daily retail operations

• Plan and organize staff activities and responsibilities

• Conduct performance evaluations of team members

• Analyze market trends to optimize service

• Resolve customer complaints promptly

Requirements:

• Secondary (high) school graduation certificate

• Minimum 1 year retail management experience

• Adept in staff recruitment and supervision

• Strong analytical skills for budget management

• Ability to work on-site with no remote option

Enhance operations and customer satisfaction by leading effective retail management processes.
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