Client Lead

Accountabilities

• Own and manage a high-value enterprise client relationship end to end, acting as the primary day-to-day point of contact.
• Coordinate across product, engineering, delivery, and operations teams to ensure timely and accurate execution of client commitments.
• Translate client requests into clear priorities, actionable plans, and structured delivery workflows.
• Monitor account health, proactively identify risks or blockers, and drive resolution before issues escalated.
• Lead account planning activities including roadmap alignment, renewals, and expansion opportunities.
• Oversee client reporting and performance insights to ensure outputs are actionable and value-driven.
• Manage escalations and incidents calmly, ensuring clear communication and fast resolution.
• Continuously identify opportunities to improve delivery efficiency using modern tools and AI-supported workflows.

• 3+ years of experience managing enterprise client relationships, account management, or customer success in a technology or SaaS environment.
• Strong ability to manage complex, multi-stakeholder projects in fast-paced, high-pressure environments.
• Excellent communication skills with the ability to simplify complex technical or operational topics.
• Proven experience working cross-functionally with product, engineering, and operations teams.
• Strong critical thinking and problem-solving skills with a proactive, ownership-driven mindset.
• Comfortable working US Eastern Time hours regardless of location.
• Genuine interest in basketball and understanding of major US sports cycles (season, playoffs, drafts, etc.).
• Ability to anticipate client needs and act independently without heavy oversight.
• Experience in SaaS, digital media, or sports-related accounts is a strong advantage.

• Competitive salary up to USD 80,000 per year on a full-time contractor basis.
• Fully remote role with global flexibility, aligned to US Eastern Time.
• Opportunity to work closely with major global sports brands and high-visibility accounts.
• Exposure to real-time, high-impact sports moments including playoffs, drafts, and major league events.
• Modern, AI-enabled working environment focused on efficiency and performance.
• High autonomy with ownership over a key strategic client account.
• Opportunity to work across product, engineering, and commercial teams in a fast-growing SaaS environment.