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Job Description & How to Apply Below
Elevate customer experiences at Indigo as a Customer Operations Leader. Lead a team to deliver exceptional service and achieve omni sales targets while enhancing operational efficiency.
You will coach Customer Experience Representatives and ensure the store runs smoothly by meeting customer expectations. This role involves overseeing inventory processes and embracing new technologies to engage customers effectively. Your leadership will promote a positive store culture and support employee growth.
Key Responsibilities:
• Mentor team members in sales and customer service
• Implement store initiatives that drive sales
• Serve as a customer advocate in operations decisions
• Identify operational improvements and resolve issues
• Manage store inventory and omni transactions
Requirements:
• 1-2 years in operations or customer service
• Experience in team leadership
• Knowledge of provincial safety standards
• Flexibility for varied working hours
• Ability to lift up to 40 pounds safely
Lead strategic operations and promote customer satisfaction at Indigo.
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