Operations Manager for Service Delivery

Join ResQ as an Operations Manager and revolutionize service delivery in facilities management. Manage daily operations while ensuring exceptional customer satisfaction and efficient processes.

In this key role, you will help establish operational systems for ResQ's new commercial service division. Your day-to-day responsibilities will involve coordinating schedules, dispatching technicians, and ensuring service quality across all projects. The ideal candidate thrives in a fast-paced environment and is driven to solve real-time operational challenges.

Key Responsibilities:

• Manage daily work orders and service scheduling

• Provide timely updates to customers on service progress

• Dispatch technicians efficiently across service calls

• Ensure successful follow-ups and invoicing coordination

• Help maintain service quality and customer satisfaction

Requirements:

• Experience in service operations, facilities maintenance, or field coordination

• Strong operational focus and attention to detail

• Excellent communication and customer relationship skills

• Familiarity with work order management platforms

• Valid driver's license and occasional travel needed

Drive operational excellence and empower local businesses through effective service management at ResQ.
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