Shift Lead - PART TIME

Company:

Simcoe Dairy Queen

Work Type:

Seasonal

City /

Location:

Simcoe

Region:

Simcoe/Norfolk

Rate of Pay:

18-18.5

Work Schedule:

afternoon, evening and weekends

Contact Info:

Posting Date:

Friday, September 25, 2026 to Saturday, October 31, 2026

Category:

Food Services

Join our team at the Simcoe Dairy Queen!

PLEASE DROP OFF YOUR RESUME AT OUR STORE!

Shift Leader - Seasonal Hours September-March

Job Overview:

We are seeking an energetic, reliable Shift Leader to oversee daily operations, guide our team, and maintain exceptional standards of service and product quality. Reporting directly to the Team Leaders
, the Shift Leader will ensure shifts run smoothly, safely, and efficiently.
This position primarily requires availability for afternoons/evenings and weekends.

• Shift Leadership & Operations
• Lead daily shifts and ensure completion of opening, mid-day, and closing checklists.
• Delegate tasks, manage staff breaks, and adjust shift staffing levels as needed to balance service speed and labor needs.
• Train, mentor, and oversee team members to ensure proper portioning, store cleanliness, and policy compliance.
• Report regularly to the Team Leaders regarding shift performance, inventory needs, and operational updates.
• Customer Service & Incident Handling
• Deliver high-quality customer service and handle customer inquiries or complaints in a professional, courteous manner.
• Monitor store activity to address customer or team issues promptly, documenting any notable incidents for management.
• Food Safety, Quality & Inventory
• Maintain a valid Food Handler Safety Certificate and enforce strict food safety standards, temperature monitoring, and allergen/cross-contamination protocols.
• Prepare and stock specialty products, maintaining fully stocked, visually appealing retail display cases.
• Track inventory levels and inform Team Leaders of any stock running low.
• Operate food service machinery and kitchen equipment safely and properly.
• Manage third-party delivery platforms and accurately input orders into the POS system.
• Perform register cash drops, safe transactions, and menu updates as needed.
• Facility Security & Closing
• Maintain overall store cleanliness and sanitation throughout the shift.
• Execute complete store closing procedures, including securing all doors, turning off equipment, and setting the security alarm.

• Availability to work evenings and weekends
  .
• Previous leadership, supervisory, or shift management experience in food service or retail.
• Valid Food Handler Safety Certificate (or willingness to obtain upon hire).
• Strong communication, task delegation, and problem-solving skills.