Job Description & How to Apply Below
Join Day & Ross as a Sales Support Manager in Brampton, ON, ensuring outstanding customer service and sales support. Drive operational efficiency by optimizing support functions within Sales Operations.
This full-time position requires a leader to unify the Sales Coordinators and Customer Solutions teams under clear scopes and SLAs. You will establish effective training programs, improve onboarding experiences, and manage RFI responses, which helps liberate sales reps to focus on selling. Your leadership will directly impact customer satisfaction and team performance metrics.
Key Responsibilities:
• Oversee the Sales Support team and their development
• Define operating procedures for customer support tasks
• Design and implement a comprehensive onboarding process
• Collaborate on pricing and operational feasibility in onboarding
• Create and manage the Training & Enablement initiative
Requirements:
• Bachelor's degree in related field
• Minimum 7 years in Sales Support or Commercial Operations
• At least 3 years in a management role
• Proven success in customer onboarding in B2B
• Strong grasp of CRM tools and workflows
Lead the transformation of sales support and enhance customer engagement at Day & Ross.
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