Sephora Client Experience Lead Role

Become the Stage Experience and Services Lead at Sephora in Brandon, Manitoba, where you’ll enhance client relationships and oversee service delivery. Your expertise will shape unforgettable customer experiences.

As a full-time client experience leader at Sephora, you will manage the execution of various Worlds and ensure cohesive team training and development. This role involves direct client interaction on-stage and the implementation of Sephora’s service standards, helping the store exceed client expectations and company goals.

Key Responsibilities:

• Supervise on-stage service delivery across product Worlds

• Conduct comprehensive training for Services Coordinators

• Engage customers through makeup and skincare services

• Serve as Director in Charge during client interactions

• Promote a culture of continuous coaching and improvement

Requirements:

• 1-3 years in a relevant role or environment

• Strong ability in client relations and problem solving

• Capable of managing multiple priorities at once

• Flexible schedule for peak retail periods

• Genuine passion for makeup and skincare artistry

Contribute to Sephora’s mission of delivering exceptional beauty experiences in Brandon.
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