Client Service Representative

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you at work.

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre and use your knowledge of financial‑services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members, becoming the first line of support as they work towards their financial goals.

You are flexible to work our banking‑centre hours, which may include evenings and weekends, and to work at multiple centres within a reasonable travel distance.

• Client engagement – Help clients manage their accounts and products, focus on their experience, and connect them to the right CIBC team members to reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner, taking accountability for client issues and knowing when to lean on others to create better solutions together.
• Leveraging technology – Become a technology expert and introduce clients to our mobile banking applications, helping them better manage their banking needs.

You put clients first, engage with purpose to find the right solutions, and go the extra mile because it’s the right thing to do.

You’re goal‑oriented, motivated by accomplishing your goals, and deliver your best to make a difference.

You’re passionate about people, enjoy building relationships, and surround yourself with a diverse network of partners.

You connect with others through respect and authenticity, and you have a strong sense of curiosity.

You engage with your heart and mind, listen to and learn from others, and live our values of trust, teamwork, and accountability.

Competitive salary, incentive pay, banking benefits, a benefits program, a defined‑benefit pension plan, an employee share purchase plan, a vacation offering, well‑being support, and Moment Makers, our social, points‑based recognition program.

Technology and spaces will help you innovate for clients, and we provide opportunities like Purpose Day—a paid day off dedicated to your growth and development.

CIBC is committed to an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills tests.

Brandon – 8th and Rosser