Client Service Representative

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members, serving as the first line of support as clients work toward their financial goals.

You’re flexible to work our banking centre hours, which may include evenings and weekends, and you’ll be on‑site full‑time. You may also work at multiple banking centres within a reasonable travel distance.

• Client engagement: Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving: Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology: Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs.

• You put our clients first and engage with purpose to find the right solutions.
• You’re goal‑oriented, motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners.
• You love to learn, have a strong sense of curiosity, and are enthusiastic about growing your knowledge.
• You engage with your heart and mind, care about people, and respect different perspectives.
• Values matter to you. You bring your real self to work and live our values – trust, teamwork, and accountability.

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• Competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support and Moment Makers, our social, points‑based recognition program.
• Modern spaces and a technological toolkit that makes it simple to bring together great minds to create innovative solutions.
• A culture where you can express your ambition through initiatives like Purpose Day – a paid day off dedicated for you to invest in your growth and development.
• Subject to plan and programme terms and conditions.

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Dauphin-121 Main St. North (inactive)

Regular

15

Accountability, Banking, Banking Applications, Building Rapport, Business Banking, Client Issue Resolution, Client Loyalty, Client Relations, Client Service, Curious Mindset, Customer Engagement, Customer Experience (CX), Digital Literacy, Empathy, Financial Goals, Financial Products, Financial Services, Interpersonal Communication, Leveraging Technology, Mobile Banking, Problem Solving, Professional Etiquette, Standards Compliance, Teamwork, Transaction Services