Senior Performance Analyst

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People & Culture, Finance and Corporate Affairs

Job Function:
Finance

Status:
Full Time

Schedule:

Regular

Transform TELUS's bad debt recovery — lead the charge on AR excellence and drive measurable results across our Business portfolios.

Join our team and what we’ll accomplish together

We are the Business Accounts Receivable Management team within Finance Assurance Operations, managing AR and bad debt across all TELUS Business portfolios. We're seeking an experienced professional to dramatically improve our bad debt performance by driving the evolution of AR processes toward industry-leading standards.

As a Senior Performance Analyst , you will manage recovery situations, including third-party agency engagement and civil claims filing with TELUS Legal, while championing tools and practices for identifying, prioritizing, and tracking improvement initiatives across the team.

What you’ll do

Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services

Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs

Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients

Develop internal collections processes and coach teams to improve performance and efficiency

Report on collection performance metrics across multiple segments and portfolios

Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment

Integrate new collections portfolios during acquisitions and organizational changes

Drive continuous process improvement and technology enhancements

What you bring

Bachelor's degree in Finance, Accounting, Business Administration, or related field

5-7 years of B2B collections management experience, including agency and legal collections oversight

Agency performance review and data-driven collection strategy optimization

Skilled negotiator with proven ability to structure payment plans while preserving client relationships

Detail-oriented with strong process improvement and creative problem-solving capabilities

Excellent stakeholder communication and cross-functional collaboration

Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis

Great-to-haves

Experience with managing external / third party collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.

Experience in process improvement, documentation, and financial reporting.

Experience working with SQL

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more ...

Job Type: This is for a current vacancy

We’re a people-focused, customer-first, purpose-driven team who works…