Hotel Front Desk Attendant

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Take reservations in person, via email, or over the phone, including group bookings.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

• Strong customer service skills with a guest-focused approach.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.

$15 - $16 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.