Member Service Supervisor

Lead the Member Service team at Compass Credit Union's Brandon Thomas Mall Branch. This full-time permanent role empowers staff to deliver exceptional service and sales support.

The successful candidate will oversee the front line while working closely with the Manager of Member Service and Administration. You will balance achieving targets with creating a productive environment that fosters mentorship and service excellence. Team leadership, problem-solving, and strong communication skills are key to ensuring member satisfaction and success.

Key Responsibilities:

• Supervise the Member Service Department and guide the frontline team

• Manage daily deposit activities and oversee transactions

• Handle member inquiries and recommend suitable products

• Open various member accounts including Personal and Business

• Address ATM, online, and card requests efficiently

Requirements:

• Grade 12 diploma required

• Minimum 2-3 years in member service or cash handling

• 1-3 years direct supervisory experience preferred

• Strong organizational and decision-making skills

• Attention to detail in service delivery

Drive member services forward while leading a dedicated team at Compass Credit Union in Brandon.
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