Member Service Supervisor

Compass Credit Union is currently looking for a candidate to fill the role of Member Service Representative Supervisor Full-Time Permanent Position at our Brandon Thomas Mall Branch.

Reporting to the Manager of Member Service and Administration, the successful candidate will lead the Member Service Department, empowering and guiding our frontline team to maximize every referral and sales opportunity and to offer outstanding and professional service to both members and non-members alike.

As a supervisor in the fast-paced world of sales and service, one of the most critical responsibilities is leading a team effectively. Balancing targets with fostering a positive, productive environment requires a clear understanding of leadership, a commitment to service excellence, and a focus on cultivating a culture of advice and mentorship.

Responsibilities include, but are not limited to, managing the front line, overseeing daily deposit activities, managing cash and non-cash transactions, handling member ATM, online, and card requests, responding to member inquiries, and analyzing their needs to recommend the most suitable products and services.

Duties also include, but are not limited to, opening member accounts:
Personal, Business, Organizational, Corporate and Estate accounts, and completing registered account transactions and processing.

As part of the team the successful candidate will work well under pressure, demonstrate attention to detail and excel in delivering exceptional member service. They will possess strong communication, organizational, problem solving and decision-making skills.

The successful applicant will possess a Grade 12 diploma with a minimum of 2-3 years in member service and/or cash handling experience. 1-3 Years of related experience with direct supervisory and or previous Credit Union experience would be considered an asset. Applicants with a combination of other equivalent education and work experience may be considered.

Compass Credit Union, formerly Crocus Credit Union and Erickson Credit Union, have two branches in Brandon, one in Erickson as well as a majority interest in an Insurance Agency.

Salary will be based on qualifications and experience.

Full job description and Salary grade available by contacting Manager of Member Service and Administration.