Operations Manager (OM) - Full Time (FT) - Hillcrest Place - Relocation Bonus Available

Job Description

* Relocation Bonus Available*

As the Operations Manager, you will contribute to Extendicare's purpose of Helping People Live Better by leading all business and administrative functions in a longterm care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support the home’s daily operations. This role is accountable for the home’s financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a focus on compliance with company and regulatory requirements.

Through your leadership and problem-solving skills, you will drive efficiencies and foster a welcoming environment for residents, families, and employees.

• Ensure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi-weekly payroll, scheduling, and benefits. Serve as the in-home subject matter expert for these functions.
• Oversee resident billing accounts and collection processes to ensure timely payments and accurate record-keeping.
• Support the home’s financial health by proactively managing budgets, monitoring spending, and meeting financial targets. Regularly review financial reports to identify and investigate variances and take timely action to resolve issues and improve accuracy.
• Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all administrative and financial functions within a unionized environment.
• Lead and develop a high-performing administrative team that demonstrates Extendicare’s values and delivers exceptional service to our residents, families and employees.

• Financial Acumen
  - Lead and execute financial tasks such as processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.
• Analytical Thinking
  - Review and interpret payroll, scheduling, budget, financial and HR data to ensure accuracy, identify trends, flag discrepancies, and provide insights that support strategic and cost-effective decisions, while recommending and implementing corrective actions as needed.
• Customer Service
  - Support residents, families and employees by acting as primary contact for financial or HR inquiries, resolving issues with empathy and professionalism.
• Lead
  - Supervise and coach the administrative team, fostering a high performing, service-oriented, and collaborative office environment. Manage new employee onboarding activities.
• Collaborate
  - Partner with the Executive Director, home leadership, union partners, regional teams and head office resources to support daily home operations and contribute to a collaborative, solution-focused environment.
• Maintain
  - Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements and regulatory standards.
• Continuous Improvement
  - Enhance efficiency and performance by streamlining back-office processes, applying data insights, and supporting ongoing home initiatives, projects and local implementation of corporate projects.
• Values Alignment
  - Promote Extendicare's Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents' rights.
• Flexibility
  - Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.

• Post-secondary education in Business Administration, Accounting, or Human Resources.
• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.
• Demonstrated working knowledge of cloud-based systems such as Workday and Point Click Care  preferred.
• 3-5 years of experience in business or office operations preferred; experience in long-term care or healthcare is an asset.
• 2-3 years of supervisory or people…