Program Officer, Operations, Indigenous Programs

Overview

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Title: Program Officer, Operations, Indigenous Programs

Employee Working

Location:

Partially Virtual / Hybrid (Manitoba)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) is a not-for-profit organization that helps people and communities in Canada and around the world in times of need and supports them in strengthening resilience. CRC is recognized as one of Canada’s Best Employers 2024 and aims to maintain an accessible, diverse, inclusive, and barrier-free work environment.

The Indigenous Programs Operations team collaborates with Indigenous leadership, communities, and organizations to build and maintain relationships, offering services, training, and workshops that promote well-being and risk reduction through community ownership. The team acts as a liaison between the community and CRC, connecting communities with CRC service lines to deliver culturally safe, community-led programs that strengthen risk reduction and resilience.

The Program Officer - Indigenous supports the planning, coordination, and implementation of community-based programs and services that address the needs of individuals and communities, particularly in remote or underserved regions. This role contributes to the effective delivery of program activities through logistical coordination, stakeholder engagement, and direct service delivery, including training and emergency response. The Officer supports program monitoring, evaluation, and continuous improvement, ensuring activities are culturally safe and delivered efficiently and compassionately in response to community needs.

• Coordinate and support the planning and execution of program strategy and service delivery activities that reflect cultural inclusion and safety.
• Build and maintain relationships with community organizations/structures, partners, and members to foster culturally safe engagement reflecting commitments against the CRC Indigenous Peoples Framework.
• Serve as a key point of contact for internal and external stakeholders, ensuring smooth communication and engagement aligned with community expectations.
• Provide administrative and technical support for program implementation, including coordinating with internal and external stakeholders, managing and analyzing program documentation to ensure alignment with program parameters, and monitoring program progress.
• Facilitate educational training and workshops for diverse communities.
• Support program assessments, research, and analysis to inform program design and decision-making, ensuring activities are evidence-based and contextually relevant.
• Coordinate with program partners, including community organizations, government agencies, and other stakeholders, to support effective collaboration and program delivery.
• Contribute to program monitoring and evaluation efforts by supporting data collection, analysis, and reporting to measure program reach, impact, and effectiveness.
• Support the preparation and review of program or project documentation, including reports, success stories, and related materials, ensuring alignment with reporting requirements.
• Make recommendations to improve program procedures, processes, or guidelines, and support the development of new program opportunities or proposals.

• Minimum 4-5 years of experience and a 1-2 year post-secondary certification/diploma in social sciences, community development, international development or a related field and/or an equivalent combination of education and experience.
• Demonstrated experience working directly with equity-deserving populations, including Indigenous communities, in a culturally safe, respectful, and reciprocal manner.
• Knowledge of program delivery practices, community engagement approaches, and basic monitoring and evaluation methods.
• Experience delivering workshops or educational programming.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint and databases.
• Ability to identify, investigate and analyze problems, identify root causes and…