Travel Consultant

McPhail Travel is a well-established, professional travel agency that has been specializing in corporate, leisure, cruise, and group travel since 1984.

We are looking for a motivated and customer-focused Travel Consultant to join our team. In this role, you'll support the day-to-day operations of the agency while helping clients plan memorable travel experiences. Responsibilities include travel coordination, booking management, supplier communication, and preparing customized travel proposals.

If you enjoy building relationships, solving problems, and creating exceptional travel experiences, we'd love to hear from you.

• Consult with clients to understand their travel needs and preferences.
• Research, plan, and book domestic and international travel arrangements.
• Prepare customized travel proposals and itineraries.
• Book flights, accommodations, cruises, tours, travel insurance, and related services.
• Build and maintain strong relationships with clients and travel suppliers.
• Provide exceptional customer service before, during, and after travel.
• Assist with general travel agency administration and daily office operations.
• Manage multiple bookings while maintaining a high level of accuracy and attention to detail.

• Diploma in Tourism, Hospitality, Business, or a related field.
• Previous experience with CRS (Customer Reservation Systems) and travel industry software is considered an asset.
• Strong communication and interpersonal skills.
• Excellent organizational, problem-solving, and critical-thinking abilities.
• Exceptional attention to detail and the ability to manage multiple priorities.
• A positive, proactive, and professional attitude.
• Demonstrated consultative selling skills with a focus on understanding client needs.
• Self-motivated, adaptable, and eager to learn.
• Ability to thrive in a dynamic, fast-paced environment.

• Work alongside an experienced and supportive team.
• Opportunities for professional development and industry travel.
• Competitive salary with commission incentives and employee travel perks.
• Primarily a Monday to Friday schedule with occasional evening events throughout the year, such as travel expos and supplier presentations.
• Full-time position (35 hours per week).

Expires in 28 days (Friday, September 25)