Senior Support Specialist

The Senior Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the team and our community. The Senior Support Specialist will leverage his/her experience in an operations/administrative capacity to support all programs on campus, with a focus on nursing programs. The Senior Support Specialist serves as a resource for the Central departments when support and information is requested.

The Senior Support Specialist has a proven track record of performing previous job functions effectively and efficiently in a professional manner. They possess leadership skills and are an important source of information to the team they serve.

The Senior Support Specialist will follow the policies and procedures adopted by the University in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information.

Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus (or other campuses as assigned). To include, but not limited to; background check process, immunizations, NCLEX scores, drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards.

• Serve as liaison to the Office of Student Records and Operations to receive, authenticate and file official transcripts, pull reports then validate and distribute student information.
• Lead or assist with tracking student immunization compliance for students.
• Run reports and/or gather data for day-to-day operations.
• Track and update student background checks, drug screening, NCLEX scores and nursing orientation.
• Track team member community hours.
• Assist with student outreach for schedule confirmation, immunizations, etc.
• Serve as a resource to campus director and/or enrollment management leadership to help drive initiatives forward.
• Build Residential Term schedules in Campus Nexus.

• Update student portal and social media outlets.
• Lead or assist with organizing commencement ceremony, and/or honors awards, and/or campus pinning ceremonies.
• Assist with organizing advisory committee meetings.
• Lead or assist with refreshing campus bulletin boards, campus slideshow, and other pertinent campus information.
• Assist with facilities related issues, and other maintenance concerns. To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues.
• In support of the collaborative team environment, share responsibility to assist with campus and community activities and/or events both on campus and off-site, student orientations, career fairs, etc.

• Works in collaboration with all Senior Support Specialists to organize, guide, and lead regular Support Specialists activities. To include, but not limited to; bi-weekly Support Specialist calls/meetings, professional development ideas, and maintenance of Support Specialists SharePoint site.
• Train, mentor and participate in onboarding of new Support Specialist hires University wide.
• Assist with accreditation visit preparation.
• Assist with processing any invoices and submitting to accounts payable.
• Assist with opening and closing the campus, serve as a campus point person.
• Manage the community calendar(s) for the campus, make room reservations for courses and guests.
• Process, reconcile and prepare incoming and outgoing mail and packages.
• In collaboration with the Campus Director, lead interviewing, training, managing and mentoring Student Ambassadors as well as assist with approving and maintaining the work schedule for the front desk Student Ambassadors to ensure appropriate coverage.
• Assist with the welcome area/front desk when necessary and maintains the welcome area.
• Answer and refer incoming calls and concerns to the appropriate party.
• Schedule work study shifts, confirm hours, and address concerns.