Admin Associate

About Re Employ Ability

We are the nation's largest provider of specialty return-to-work services and transitional employment programs. Re Employ Ability 's mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.

We’re searching for motivated individuals who thrive in a team environment and are driven to succeed.

• Setting goals, tracking progress, and taking initiative to improve performance
• Collaborating effectively and building strong relationships
• Thinking creatively to solve problems and generate innovative solutions

• Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
• Work‐Life Balance:
  Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
• Generous Paid Time Off:
  Including PTO to recharge and refresh
• Volunteer Time Off:
  Give back with 16 hours of paid volunteer time per year
• 401(k) with Company Match:
  Plan confidently for the future with immediate 100% vesting on employer-matched contributions
• Comprehensive Benefits:
  Medical, dental, vision, short-term disability, pet insurance, and more
• In‐Line Tier Promotions:
  Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!

FLSA Status: Hourly (non-Exempt), Full-time

Supervisor: Team Lead

Supervises: None

This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates.

• Prepare and send initial correspondence to participants regarding their participation in the Transition2
  
  Work program.
• Provide exceptional customer service when answering the Main telephone line for the company.
• Learn and understand the process of the Transition2
  
  Work program in order to effectively navigate the appropriate routing of the call or issue.
• Partner across the Service Department to send out correspondence in a timely manner.
• Send all correspondence in compliance with client directions and jurisdictional requirements.
• Confirm all jurisdictional and account instructions are followed.
• When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees.
• Other duties as assigned.

• Strong written and verbal communication.
• Must have attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check.

• 1 or more years of customer service experience.
• High School Diploma or equivalent.

• Bilingual (Spanish/English).
• Associates Degree or Bachelor’s Degree in Business, Communications, or related field.
• Knowledge of the workers’ compensation industry.

Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0‑15 pounds. Specific vision skills for computer usage and written document reading.

Re Employ Ability  is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Re Employ Ability  is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.