Customer Service Support; OMNI Skincare brand

Overview

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Respond to customer inquiries and requests in a timely, professional, and courteous manner.
• Identify and assess customer needs to achieve satisfaction and provide solutions.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies set by the campaign.

• 1-2 years of proven experience in a customer service or similar support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-first attitude.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent.
• Proficiency with computers and the ability to learn new software.

• 1-2 Years of Experience
• Software/platforms required:
  Gorgias
• Must have strong communication skills, both oral and verbal

Note:

Only shortlisted candidates will be contacted. HOOP: 9AM - 6PM ET, MON-FRI. This is an 8-hour training.