Part-time Customer Support Agent; Email Plant Workshop

Is This YOU? Then We Want to Meet You! Manage digital customer inquiries for our client primarily via Email. You will act as the bridge between online customers and the physical Retail Team, ensuring logistical issues are resolved or escalated correctly via Slack.

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Minimum two years of recent experience as a customer service agent/rep with one year experience using Hub Spot
• Proven experience navigating Shopify to look up orders, check fulfillment status, and process basic retail adjustments.
• Previous use of Hub Spot for ticket management and Fare Harbor (or similar platforms like Peek/Xola) for scheduling and ticketing.
• Experience using Google tools in a professional setting for internal documentation and data tracking.
• Background working in a remote team using Slack for real‑time internal communication and escalations.
• Familiarity with tools like Shopify, Hub Spot, Fare Harbor, G–suite and Slack
• Excellent verbal and written communication skills without the use of AI

• Check orders in Shopify and provide real‑time track for orders
• Utilize Fare Harbor to manage ticketing processes and customer reservations.
• Answer plant care and product questions using the website "Care Card" and FAQs as a resource.
• Process appointment cancellations and issue discount codes for re‑bookings or retail items.
• Identify damaged or wrong orders and coordinate replacements with the Retail Team.
• Use Slack to clarify specific scenarios regarding retail items and merch cancellations.

• Familiarity with plants/trees

• Part time agent
• Schedule:
  
  Thursday–Monday 9:00am–1:00pm ET

• A reliable computer (at least with an i5 processor) and a stable high‑speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Ready to use your skills to deliver top‑tier service in a fast‑paced and supportive environment?

- Your First 30‑60‑90 Days at LTVplus:
What to Expect

Hiring Budget ($3.40/hr to $4.26/hr)