Office Manager Brandon

Administrative professionals -- are you looking for a way to turn your customer service background and engaging personality into a challenging and rewarding sales and customer service career? Join our team at Ace Handyman Services Central Florida! We are the service provider for Ace Hardware throughout Central Florida, and the national leader in the home improvement and home repair services industry. As we continue to grow, we are looking for highly organized and motivated candidates to serve as Office Manager to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate customers on the types of services & solutions we provide as well as our service model. No construction experience required! Additionally, you will be a key component in managing the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow with us as we grow throughout Central Florida, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight‑knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

• Competitive pay ranging from $17 to $22 per hour (based on experience level)
• Health insurance
• Aflac
• Vacation
• Performance bonuses
• Cell phone reimbursement
• Company credit card
• Advancement and growth opportunities

• Respond to job leads in a timely manner
• Coordinate the schedule and material ordering for multiple craftsmen and projects
• Utilize dispatching and schedule management software
• Return customer calls as needed and follow up with past customers
• Ensure that all craftsmen follow our standardized service path and internal administrative processes
• Perform paperwork and filing duties
• Assist in solving operational issues as they arise to ensure a smooth customer journey

• High school diploma or GED
• 3–5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten‑key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Basic understanding of sales and marketing, a plus
• Quick Books Online or other accounting knowledge, a plus
• Customer‑facing experience, a plus
• Call center experience, a plus
• Experience in running an office with field‑based techs in trades or a service environment, a plus

Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.