Teller, Customer Service​/HelpDesk

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's Retail Branch organization, you will be based in Brandon, FL (301 W Brandon Blvd.

Brandon, FL 33511). Bilingual Spanish preferred.

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions and identifies banking opportunities during the customer interaction, referring as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits, ensuring teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
• Work Experience: Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant experience. Prior experience is not required.
• Education: No Degree required.
• Certifications: No Required Certification.
• Licenses: No Required License.

PNC offers a comprehensive range of benefits for full‑time employees, including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption benefits, educational assistance, and a robust wellness program. Paid time off includes maternity and parental leave, up to 11 paid holidays, 9 occasional absence days, and between 15 to 25 vacation days per year.

If an accommodation is required for the application process, please contact  Include “accommodation request” in the subject line, your name, the job , and preferred contact method. Alternative contact: 877‑968‑7762, say “Workday.” All information is confidential and used only to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA and other legal requirements regarding criminal history.

Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in hiring practices.