Customer Account Manager for Daycare Staffing

Job Overview

We are looking for a dedicated and empathetic Customer Account Manager to provide professional, high-volume support for a daycare staffing company. The ideal candidate thrives in a fast‑paced, startup environment and possesses strong communication and problem‑solving skills.

• Working 50 hours per week – managing multiple conversations across various channels simultaneously.
• Responding to inbound worker messages, providing answers and taking appropriate follow‑up actions.
• Handling inbound center calls and messages, ensuring stakeholders receive timely and accurate support.
• Supporting centers and workers with shift logistics, payments, schedules, handling feedback and issuing escalations.
• Coordinating transport (Uber) for workers, ensuring they arrive at their shift on time.
• Assisting with admin/support tasks as required.

• Strong written and verbal communication skills in English, with the ability to provide clear, professional, and empathetic support.
• Prior experience in customer success, client support, or call/chat handling (preferably in a fast‑paced environment).
• Ability to manage multiple conversations and tasks simultaneously with strong attention to detail.
• Comfortable using support software, chat platforms, and basic CRM or ticketing tools.
• Problem‑solving mindset with the judgment to escalates issues when needed.
• Willingness to handle recurring operational tasks such as coordinating transportation and payment follow‑ups.