Community Care Associate; English​/Spanish Bilingual

Job Opportunity

Looking for a job that values you and the job you contribute to? We're hiring!

About Us:

We are the nation's largest provider of specialty return-to-work services and transitional employment programs. Re Employ Ability 's mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.

What We're Looking For:

We're searching for motivated individuals who thrive in a team environment and are driven to succeed. You're a great fit if you're someone who:

• Communicates clearly and empathetically — explains ideas well, listens actively, and adapts to the audience.
• Delivers high-quality work — sets goals, takes initiative, follows through, and monitors progress.
• Works well with others — builds relationships, collaborates effectively, and supports a strong team dynamic.

What We Offer:

At Re Employ Ability , we believe in supporting both your personal and professional growth. Here's what you can expect:

• Positive company culture: A supportive environment that prioritizes wellness inside and outside of work
• Work-life balance:
  Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
• Generous paid time off:
  Including PTO to recharge and refresh
• Volunteer time off:
  Give back with 16 hours of paid volunteer time per year
• 401(k) with company match:
  Plan confidently for the future with immediate 100% vesting on employer-matched contributions
• Comprehensive benefits:
  Medical, dental, vision, short-term disability, pet insurance, and more
• In-line tier promotions:
  Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
• Bilingual stipend:
  Bilingual speakers are eligible for an added bonus to their pay!

Ready to make a real impact? Join us and be part of a team that values passion, perseverance, and outstanding service. Apply today!

FLSA status:
Hourly (non-Exempt), Full-time

Supervisor:
Team Lead

Supervises:
None

Summary/Objective

This position will focus on injured worker participation during their light duty assignment with our nonprofit partners. They are responsible for confirming participation, explaining responsibilities during the assignment to injured workers and nonprofit partners, following up on continued participation, resolving time tracking concerns, and updating nonprofit accounts as needed.

Essential Functions

• Regularly communicate with nonprofit partners and injured workers via inbound and outbound telephone calls to confirm and follow-up on the injured worker's participation at the nonprofit assigned.
• Conducts daily time tracking management for injured workers.
• Maintain and update nonprofit account information.
• Main point of contact for nonprofit partners and injured workers; handle concerns, questions, document requests
• Utilize multiple resources and critical thinking to determine potential quality and safety concerns
• Communicate directly with other members of the service department regarding the light duty assignment to facilitate solutions for injured workers and nonprofit partners.
• Handle all follow-ups on background checks for injured workers.
• Other duties as assigned.

Requirements

• Strong customer service skills, including verbal and written communication.
• Must pay attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Can successfully pass background check.

Required Education and Experience

• 1 or more year of customer service experience
• High School Diploma or equivalent

Preferred Education and Experience

• Bilingual (Spanish/English)
• Associate degree or bachelor's degree in…