Community Care Associate; English​/Spanish Bilingual

We're Hiring!

Looking for a job that values you and the work you contribute to? We’re Hiring!

We are the nation's largest provider of specialty return-to-work services and transitional employment programs. Re Employ Ability ’s mission is to connect people to a greater purpose so they can have a better life! Our program offers cost‑effective return‑to‑work solutions that not only help manage rising workers’ compensation costs but also make a meaningful difference in the lives of injured workers.

We’re searching for motivated individuals who thrive in a team environment and are driven to succeed.

• Communicates clearly and empathetically—explains ideas well, listens actively, and adapts to the audience.
• Delivers high‑quality work—sets goals, takes initiative, follows through, and monitors progress.
• Works well with others—builds relationships, collaborates effectively, and supports a strong team dynamic.

• Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work.
• Work‑Life Balance:
  Monday–Friday schedule—no weekends! Plus, enjoy paid holidays.
• Generous Paid Time Off:
  Including PTO to recharge and refresh.
• Volunteer Time Off:
  Give back with 16 hours of paid volunteer time per year.
• 401(k) with Company Match: 100% vesting on employer‑matched contributions.
• Comprehensive Benefits:
  Medical, dental, vision, short‑term disability, pet insurance, and more.
• In‑Line Tier Promotions:
  Achieve milestones and move up through clearly defined performance tiers—growth is built into your role.
• Bilingual Stipend:
  English/Spanish bilingual speakers are eligible for an added bonus to their pay.

Join us and be part of a team that values passion, perseverance, and outstanding service. Apply today!

FLSA Status:
Hourly (non‑Exempt), Full‑time

Supervisor:
Team Lead

Supervises:
None

This position will focus on injured worker participation during their light duty assignment with our nonprofit partners. They are responsible for confirming participation, explaining responsibilities during the assignment to injured workers and nonprofit partners, following up on continued participation, resolving time‑tracking concerns, and updating nonprofit accounts as needed.

• Regularly communicate with nonprofit partners and injured workers via inbound and outbound telephone calls to confirm and follow‑up on the injured worker’s participation at the nonprofit assigned.
• Conduct daily time‑tracking management for injured workers.
• Maintain and update nonprofit account information.
• Serve as the main point of contact for nonprofit partners and injured workers; handle concerns, questions, and document requests.
• Utilize multiple resources and critical thinking to determine potential quality and safety concerns.
• Communicate directly with other members of the service department regarding the light duty assignment to facilitate solutions for injured workers and nonprofit partners.
• Handle all follow‑ups on background checks for injured workers.
• Other duties as assigned.

• Strong customer service skills, including verbal and written communication.
• Attention to detail.
• Ability to multitask, prioritize, and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Strong phone and computer skills, including proficiency in Microsoft Outlook and Word.
• Problem‑solving and critical‑thinking skills.
• Self‑motivated and entrepreneurial.
• Professionalism with co‑workers and external parties.
• Ability to work and comply with all EEOC rules collaboratively, respectfully, and to accept constructive criticism from management with dignity and respect.
• Successful completion of a background check.

• 1 or more year of customer service experience.
• High School Diploma or equivalent.

• Bilingual (Spanish/English).
• Associate degree or bachelor’s degree in Business, Communications, or a related field.
• Knowledge of the workers’ compensation industry.

• Individual is required to sit for an extended period of…