Technical Training Lead; ADI

Position Concept

The ADI Training Lead is responsible for assessing, planning, developing, implementing, and administering all training, knowledge transfer, and operational readiness activities for the Advanced Delivery Infrastructure (ADI) Program. This position leads the development of the post‑go‑live training and support operating model, ensures standardized training and documentation practices, and drives user readiness through structured learning, reinforcement, and sustainment strategies. The role manages training needs assessments, develops appropriate learning approaches, partners with business‑unit subject‑matter experts (SMEs), and coordinates training delivery across multiple work streams.

In addition, the position ensures operational documentation, job aids, and training materials remain current, accessible, and aligned with program governance and business requirements. This position is entrusted with effectively managing relationships across the business, Technology, PMO, Change Enablement, and external partners to ensure successful adoption and long‑term program value.

• Design, implement, and maintain the post‑go‑live training and support operating model, including sustainment processes, knowledge transfer activities, and continuous learning strategies.
• Own the end‑to‑end execution of ADI training initiatives, including training needs assessments, curriculum development, content delivery, completion tracking, and effectiveness measurement.
• Establish and maintain standardized training, operational, and knowledge transfer documentation, ensuring version control, governance compliance, and accessibility.
• Develop and manage training schedules, coordinate training logistics, manage enrollments, and align delivery activities with program timelines and deployment waves.
• Partner closely with business‑unit SMEs to capture operational knowledge, validate content, and ensure learning materials accurately reflect business processes and system functionality.
• Design and develop role‑based training materials, job aids, and performance support tools that combine system, process, policy, and procedural content.
• Test and pilot training materials, facilitate train‑the‑trainer activities, and support instructors to ensure consistent and effective delivery.
• Support end‑user readiness through reinforcement activities, post‑training support, feedback collection, and continuous improvement efforts.
• Collaborate with Change Enablement, PMO, Technology, and business teams to ensure training deliverables align with overall program objectives and milestones.

Key Internal:
Builds strong relationships with ADI Program leadership, Change Enablement, PMO, Technology teams, Operations, frontline employees, and business‑unit SMEs. Interfaces with all levels of management and personnel supporting ADI implementation activities.

Key External:
Collaborates with external vendors, training partners, consultants, and system providers to support training development, delivery, and adoption activities.

• Education Required:
  
  Two‑year degree in Education, Training & Development, Organizational Development, Communications, Business, or related discipline from an accredited institution.
• Experience
  
  Required:
  
  Minimum of six (6) years of training development, coordination, instructional design, knowledge transfer, or learning delivery experience within project or program environments.
• Preferred:
  Experience supporting enterprise technology implementations, transformation programs, and post‑implementation sustainment models. Familiarity with SCORM/xAPI standards and experience in designing, developing and evaluating courses using instructional systems (LMS).
• Licenses/Certifications Preferred:
  Certification in instructional design, training development, change management, or related discipline.

Proven experience designing and delivering enterprise training programs. Strong curriculum development and documentation management skills. Excellent facilitation, coaching, and communication capabilities. Ability to translate complex business processes into…