Medical Billing Collections Agent ABA Therapy

Overview

Full-Time, Medical Billing Specialist. Support

Hours:

Mondays-Fridays between 8:00 am - 5:00 pm EST. Channels of Support:
Email, back-end support, outbound calls; may need to take inbound calls (follow up on supervisor escalation).

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

• Handle Inbound and Outbound calls to payers.
• Enter data into various locations while maintaining the integrity and accuracy of the data.
• Identify and address concerns before they become problems, and propose solutions to concerns.
• Correct and resubmit claims denied for billing errors.
• Review immediate rejections from the clearing house.
• To ensure completeness and accuracy, be responsible for patient demographics, authorizations, correct CPT codes, and all claim details before submission.
• Follow up in a timely manner on denials.

• Positive, highly motivated personality
• Possess high levels of professionalism, responsiveness, accuracy, critical thinking, and a positive, team-oriented attitude
• Ability to maintain confidentiality and handle sensitive client information
• Commitment to self-accountability, collaboration, and teamwork

• Minimum of 1 to 2 years related to medical billing collections
• Critical thinking, with a drive for continuous process and system improvement
• ABA therapy experience/knowledge
• Knowledgeable and current on third-party payer requirements and regulatory guidelines at the federal, state, and local levels
• Knowledge of billing clean claims, Medicaid, and commercial insurance carriers

• Excellent communication and organizational skills
• Can handle both inbound and outbound calls, including escalated cases requiring supervisor callbacks

• Good computer navigation skills
• Basic Excel knowledge

• Great attention to detail
• Capable of data entry and multitasking

• Handle Inbound and Outbound calls to payers
• Enter data into various locations while maintaining the integrity and accuracy of the data
• Identify and address concerns before they become problems, and propose solutions to concerns
• Correct and resubmit claims denied for billing errors
• Review immediate rejections from the clearing house
• Ensure completeness and accuracy: patient demographics, authorizations, correct CPT codes, and all claim details before submission
• Follow up on denials in a timely manner

Support

Hours:

Mondays-Fridays between 8:00 am - 5:00 pm EST.

Support channels include email, back-end support, outbound calls, and may require inbound calls for supervisor escalation.