Suicide Prevention Care Coordinator

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Suicide Prevention Care Coordinator position supports this mission by coordinating the implementation of suicide prevention services to clients, staff and community partners to support the achievement of the organization’s goals.

The Suicide Prevention Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services via telephone, email, IM/Chat, text messaging and in-person for clients with identified suicidal ideation of low to moderate lethality. The Suicide Prevention Care Coordinator reports to the Manager of Care Coordination, and in their absence, the Director of Clinical Services.

• Provide support through short term care for clients with suicidal ideations.
• Provide support and training for staff and community agencies on program related topics.
• Provides exceptional, client centered, trauma informed services.
• Responds to clients using agency, contract and program policies and procedures.
• Coordinates short-term care including safety plans and suicide assessment, crisis intervention, shelter, advocacy and linkages to counseling and longer-term medical and behavioral health services.

• Provides exceptional customer service during intake, screening, assessment and referrals.
• Coordinates short-term care including safety plans and reassessment check, supportive counseling, advocacy and linkage to longer-term behavior health crisis services and resources.
• Supports other staff regarding mental health crisis services and resources.
• Advocates for victims, as needed.
• Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
• Complete ongoing training requirements as prescribed including:
  Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
• Assists Corbett Trauma Center with special projects.
• Expected to meet all contracted deliverables.
• Expected to maintain an average score of 80% or greater on all individual performance metrics.
• Tracks, analyzes, and reports weekly data related to performance and service outcomes.
• Participate in related community events/forums to further support services offered through Suicide Prevention Services in addition to helping spread awareness of services provided by CCTB.
• Performs other such duties as may be assigned by the Manager of Care Coordination or Director of Clinical Services.

• Cooperation/Teamwork
  - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication
  - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests.
  
  Creates strategies to help the organization serve customers more effectively.
• Adaptability
  - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes…