Front Desk Coordinator

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Full Time Clerical GASTROENTEROLOGY CENTER OF TAMPA BAY, Brandon, FL, US

30+ days ago Requisition

Our Culture:
Inspire hope. Build your legacy.Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state's largest single-specialty, physician-owned gastroenterology practice. FDHS provides unparalleled, compassionate gastroenterology care. With a mission to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes, FDHS offers comprehensive care across 30 locations in Florida. The team includes many “Top Doctors” recognized by Castle Connolly for their clinical excellence and dedication to the communities they serve.

This is a great organization to be a part of, so come join the team!

As we continue to grow, we are seeking a Front Desk Coordinator to join our team and support our mission.

Description:We are seeking an organized Front Desk Coordinator with a strong commitment to patient care. The ideal Front Desk Coordinator candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk.

• Greet patients and visitors with a warm and welcoming demeanor
• Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
• Answer phone calls, take messages, and redirect calls as necessary
• Returns phone call and monitors email request in a timely manner
• Able to maintain distribution of faxes incoming and outgoing
• Must maintain personal faxes, telephone encounters and teams messaging
• Schedules appointments and surgical procedures
• Request authorization for office visits and surgical procedures if needed
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Communicate effectively with patients, medical staff, and other team members
• Collect copay and patient balance due
• Comfort patients by anticipating patients’ anxieties and answering patients’ questions
• Verify insurance information, process patient balances, and reconcile copayments daily
• Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
• Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
• Adhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintain cleanliness and organization of the front desk and reception area
• Maintain operations by following policies and procedures, reporting needed changes
• Assist with other administrative tasks as assigned by management
• Other duties as assigned
  • Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or healthcare setting preferred
• Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
• Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
• Empathetic and compassionate demeanor, with the ability to handle sensitive patient…