Systems Administrator, IT Support Specialist

Systems Administrator, IT Support Specialist

Location:

Comune di Bologna

Position Summary

Golden Wolf is seeking a Systems Administrator/IT Support Specialist to work with our Information Technology Team. The successful candidate will work with the team to maintain a healthy and secure environment. They will build and manage systems in a virtual environment. As part of IT support, they will be responsible for configuration management and auditing of end‑user devices, as well as providing helpdesk support as needed.

A commitment to collaborative problem‑solving, motivation to find solutions, and a focus on quality end‑user experiences are essential.

• Systems & Server Administration
• Install, configure, and maintain servers (Windows, Linux, cloud‑based)
• Manage virtualized environments (VMware, Hyper‑V, Azure VMs)
• Monitor system performance and ensure high availability
• Apply patches, updates, and system upgrades regularly
• Network & Infrastructure Management
• Maintain LAN/WAN, firewalls, switches, and wireless networks
• Troubleshoot connectivity issues and optimize network performance
• Manage DNS, DHCP, VPN, and routing configurations
• Security & Compliance
• Implement and monitor security controls and access management
• Perform backup and recovery operations; validate restore procedures
• Apply cybersecurity best practices and support compliance frameworks (e.g., NIST, CMMC)
• Monitor logs and respond to security alerts or incidents
• End‑User Support & Helpdesk
• Serve as the first or second point of contact for technical issues
• Troubleshoot hardware, software, and peripheral problems
• Configure and deploy end‑user devices (imaging, baseline configs)
• Provide training and guidance to non‑technical users
• Cloud Services & Application Support
• Manage cloud resources (Azure, M365, SaaS platforms)
• Support identity and access management (Azure AD / Entra )
• Maintain business applications and troubleshoot service issues
• Backup, Recovery & Business Continuity
• Manage backup systems and ensure data integrity
• Test disaster recovery procedures and maintain documentation
• Monitoring & Performance Optimization
• Use monitoring tools to track system health and performance
• Identify bottlenecks and proactively resolve issues before they impact users
• Documentation & Configuration Management
• Maintain accurate documentation of systems, configurations, and procedures (CMMC‑level)
• Track assets, licenses, and hardware inventory
• Create and maintain standard operating procedures (SOPs)
• Collaboration & Cross‑Functional Support
• Work with security, development, and operations teams on deployments and changes
• Communicate technical information clearly to both technical and non‑technical stakeholders

• Paid Time Off
• Paid Federal Observed Holidays
• Medical Insurance
• Dental and Vision Insurance
• Employee Paid Supplemental Insurance (Short Term Disability, Long Term Disability, Life, Accident, and Critical Illness)
• 401K - employer matching of up to 5%

It has been and will continue to be a fundamental policy that Golden Wolf, LLC., is an Equal Opportunity Employer, including veterans and individuals with disabilities, committed to maintaining world‑class facilities through technical excellence and innovation.

Golden Wolf is a Service‑Disabled Veteran‑Owned, Women‑Owned Small Business that provides comprehensive facility management and support services to federal agencies. The company specializes in delivering a wide range of professional services, including facilities condition assessments, quality assurance, construction management, strategic planning, and technical support across civilian and defense sectors. We invite you to visit the Golden Wolf website at  to learn more about the organization and explore other career opportunities.

• High school diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• 3–5 years of experience in system administration.
• Experience with IT system configuration.
• Experience with building and maintaining virtual server infrastructure.

• Experience in Azure virtual machine management, including…