Tech Support Representative Digital Marketing

Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.

At least 1 year experience in Digital Marketing.

Software/platforms required:
Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack.

• SaaS email marketing platform troubleshooting (specific to email and website marketers)
• Knowledge of Email Marketing Basics Experience
• Working/editing comfortably with Excel/CSV or other data files required
• Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite)
• Natural aptitude for following listed protocols prior to escalation
• Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads
• Proactive initiative on multiple product features
• Strong typing skills, strong English grammar required (email, chat messaging; no voice)
• Comfortable with Google Translate
• Nice to have:
  Compliance and/or fraud background

Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.

• Support Hours (HOOP): 3a-3p PT, Mon-Fri and 6a-3p PT, Sat-Sun
• Training duration is 8 hours

• A reliable computer (at least with an i5 processor) and a stable high-speed internet connection
• A quiet, cozy workspace to handle calls and chats like a pro
• Flexible with work schedule

Compensation: $700