CE Business Solutions Specialist

Responsibilities

• Conduct incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution; ensure Service One incidents and requests are reviewed, updated and closed; support business area ownership of issue resolution through input to diagnostic and resolution processes (20%).
• Participate in development and review of solution requirements and development of user test strategies, and support testing and delivery of enhancements; develop, maintain and review documentation including process flows, interfaces, test plans and results (20%).
• Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco‑system integration through participation in impact assessment of modifications and upgrades (20%).
• Participate in regular review with the business of strategy around the CRB solution related initiatives to prioritize delivery and obtain input and guidance on solution roadmaps and strategies (15%).
• Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement; develop an understanding of the business operations, policies and regulatory guidelines affecting them (15%).

• Associate’s degree in Business Management or related field (e.g., Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.
• Preferred:
  Bachelor’s degree in Business Management or related field from an accredited institution.
• Minimum of two (2) years direct work experience performing the duties and responsibilities of this position supporting customer service operational use of technology solutions.
• Preferred:
  One (1) year of experience supporting SAP’s CRMB/IS‑U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).
• Conceptual knowledge of defined business processes; verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members; ability to work in a collaborative team environment on fast‑paced dynamic projects; demonstrated ability and competency for continual knowledge development; knowledge of MS Office Suite.
• Proficient in incident triage activities, test plan preparation and test activity support as well as driving incident resolution and completion.
• Proficient in request life‑cycle management.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.