General Manager

Wing House Manager Position

Our mission is to be the go-to place to watch sports, enjoy a cold beer and delicious food at a great price. We strive to create a fun, memorable restaurant experience for our customers supported by friendly and attentive staff and oversized portions.

The ability to supervise your shift effectively and shifts of other managers who supervise their shifts is very important. Below is a list of operational requirements:

• Assess the needs of the building or equipment. Ensure the safe operation of equipment and working conditions to prevent hazards and accidents.
• Maintain exterior store appearance.
• Fill out and post Manager Schedule.
• Approve all employee schedules.
• Ensure employee schedules are posted by the assigned day and time. They must meet labor and operational goals.
• Supervise and ensure Areas of Responsibilities (A.O.R.'s) are completed.
• Develop assistant managers using the AMD, (Assistant Management Development program).
• Schedule monthly one-on-one meetings with assistant managers and weekly meetings with staff. Continually communicate and follow-up with management and staff.
• Follow standard operating and sanitation procedures in the BOH and FOH to ensure food and menu specifications, guest safety, employee safety, and food handling, receiving and storage procedures are met.
• To ensure employee motivation and satisfaction.
• Consistently and constantly ensure guest satisfaction and the promotion of the Wing House concept.
• Ensure that your location is functional and meets all Wing House standards and concept issues on a daily basis to include, but not limited to:
  Cleanliness, Atmosphere, Service, Guest experience, Employee interaction
• Execution of timing guidelines and plate presentations
• Oversee restaurant illumination, music levels, and A.V equipment, internally and externally
• Ensure all Wing House policies are adhered to.
• Accurately complete daily, weekly, and monthly paperwork and administrative duties including but not limited to:
  Hiring process, training, sales tracking, labor tracking, payroll, petty cash, deposits, and pay-outs.
• Ability to utilize the register (POS) and Enterprise Data Mining System.
• Accountable for all cash handling and funds generated from all sources of your restaurant's income. Responsible for reconciliation, recording, and control of cash.
• Responsible for review of Concept Girl, new hire and company training.
• Assess, troubleshoot, and oversee inventory process (including mid-month and end of period)
• Ability to set objectives and budgets and meet profitability and sales goals.
• Ability to build sales through approved incentives, contests, and promotions as well as day-to-day execution of service and concept.
• Adhere to all company, state, and federal policies and applicable laws.

Accept that other duties may be added at any given time to ensure the goodwill, smooth operation, and profitability of Wing House restaurant.

• Coach and counsel employees and managers effectively and according to company policy.
• Energize and motivate managers and staff.
• Lead others by influencing the actions and opinions in a desired direction. Exhibit judgment in leading others to worthwhile objectives that match the Wing House goals.
• Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; reason even when dealing with emotional topics.
• Ability to work with employees and other managers in such a way to build high morale and group commitments to Wing House goals and objectives.
• Ability to recruit, train and retain employees. Ability to delegate and follow-up with others to attain company goals.

• Be able to start a task with a specific course of action and a sense of urgency, while committing to long hours of work and personal sacrifice to reach goals.
• Must show up to work on time. Must complete projects in a timely manner.
• Must be able to prioritize tasks. Be able to organize or schedule people or tasks. Develop realistic action plans while being sensitive to time constraints.

• Must have ability to understand and execute the company's systems, policies, and procedures
• Must have ability to understand and execute the company's philosophies.
• Must successfully complete the company's MIT training program
• Must successfully complete any other company training such as the State of Florida Management Certification.
• Must attend and successfully complete any ongoing training or certification programs required by the company.
• Must attend and successfully complete any training required federally or by the state as it relates to your position.

• Ability to demonstrate good customer and employee relations through verbal and non-verbal communication skills. Be a role model.
• Clearly present information to influence or persuade others to work as a team to get the required job and essential functions accomplished.
• Verbally support company goals.
• Diplomatically handle positive…