Return Specialist

Description

Are you wired to win—even when the odds say “no”?

We’re not looking for average. We’re looking for relentless problem-solvers—the kind of people who figure it out when resources are tight, turn roadblocks into breakthroughs, and don’t stop until results are delivered.

We are the nation's largest provider of specialty return-to-work services and transitional employment programs.
Re Employ Ability 's mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.

• Match injured workers to volunteer opportunities quickly and creatively
• Build and grow nonprofit partnerships—create opportunities where none exist
• Solve complex placement challenges and find solutions
• Achieve and exceed monthly placement goals
• Communicate, influence, and drive results with stakeholders
• Identify barriers and turn them into actionable solutions

• Driven by results and ownership
• Thrive on solving hard problems
• Resourceful and proactive
• Organized and effective under pressure
• Confident communicator
• Self-starter who creates momentum

The more you produce, the more you earn. This is performance-based progression where you earn your way up through results, not tenure.

• Strong communication, organization, and time management skills
• Ability to manage competing priorities and deadlines
• Creative problem-solving mindset
• Accountability and resilience
• Bachelor’s degree preferred or equivalent experience

• Performance-driven earning potential
• Autonomy and ownership
• Financial rewards tied directly to results
• Opportunity to make measurable impact

FLSA Status: Salary (Exempt), full-time

Supervisor: Placement Team Lead

Supervises: None

The T2W Placement Specialist is responsible for matching our clients’ injured workers with appropriate light duty job tasks available at the nonprofit organization, and offering exceptional customer service to our nonprofit partners, injured worker participants, and clients.

• Champion Re Employ Ability 's Transition2
  
  Work program to strategically identify the best nonprofit organization to place injured workers in order to continue partnerships and establish new relationships with nonprofit organizations, seeking a win-win-win for our clients, injured workers, and nonprofit partners.
• Effectively communicate the details of the Transition2
  
  Work program to new nonprofit partners and work with our current nonprofit network to ensure the availability of suitable job responsibilities.
• Review new Transition2
  
  Work worker’s compensation and non-occupational disability referrals to locate an appropriate light duty assignment within an injured worker’s provided restrictions.
• Follow all client directives and jurisdictional requirements to provide a successful light duty volunteer assignment experience for all parties, within current company objectives.
• Meet a quota of quality, safe placements per month.
• Develop outreach and retention strategies for nonprofit relationships.
• Communicate placement barriers to clients to strategize next steps.
• Work in collaboration with other teams within Service as well as the Sales Department.
• Escalate issues to the Director of Service Operations, as appropriate.
• Other duties as assigned.

• Exceptional communication, organization, time management, and customer service skills
• Self-motivated and driven
• Great attention to detail
• Must be able to multitask, prioritize, and meet deadlines with short notice
• Accountable and punctual
• Flexible and adaptable to change
• Strong computer skills including proficiency in Microsoft Outlook and Word
• Creative problem solving and critical thinking skills
• Ability to handle pressure, while maintaining speed and quality of work
• Build and maintain professional relationships with co-workers and external parties
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accepting constructive criticism from…